Many Illinois libraries—public, academic, school and corporate—are fortunate to be linked to one of a number of library systems. In other parts of the country individual libraries are part of a county or regional system. In these lean times all libraries are hard pressed to find ways to function with less money, higher operating expenses, and greater demand. It is crucial to the country that libraries survive and thrive in both these tough economic times and in future when the economy rebounds.
This is not the first time in recent years that the viability of libraries has been challenged. Information itself has become “capital.” The information society demands instant and universal access to that commodity. In the 1990s libraries re-invented themselves to meet the demands of the Information Age. In addition Web2.0 required libraries to collaborate, communicate and connect in new ways. Successful libraries re-defined their missions to include interactive services while preserving high standards for traditional resources and values. On the whole, libraries met the challenges of the nineties, and continue to evolve.
Now is not the time for libraries to become complacent. While most have learned to weather the rapid transformations of the past decade, change—a dynamic and continuous process—remains the persistent paradigm. In order to remain both relevant and accountable libraries must not only respond to change, but seek opportunities for innovation.
The suggestions that follow can facilitate innovation in library communities. Although these suggestions apply most readily to the public library, adaptation is possible for academic and corporate library networks.
1) Nodal libraries should be established within a system to:
· Consolidate resources,
· Focus reference and technological expertise,
· Eliminate duplication,
· Enhance service, and
· Be cost effective.
The principal function of the nodal library, in addition to their own local responsibilities, would be to answer complex reference and research questions. Expensive databases and subject emphasis could be distributed throughout the nodes. Smaller, local libraries would outsource non-ready-reference inquiries, saving their limited resources to focus on local services: children and teen needs, community resource nexus, recreational reading, literacy and technology education, program and entertainment resources. Smaller libraries would pay the nodal libraries a smaller amount than they would expend on reference databases and expensive research materials. Staff from smaller libraries could rotate their reference librarians into the nodal system for “reference credits” if desired. A seamless interface could be designed to facilitate communication between client and nodal information specialists that would reflect positively on the local library. Small, local libraries cannot be all things to all peoples. Adoption of a nodal library system would free limited funds for materials and local services while providing expertise and currency that an individual library may find too costly to sustain.
2) Using the best practices of Web3.0 (the Semantic Web) local libraries can
“push” information and agents to their service population. The local library would become a public resource “Cloud” pulling together in-house resources, local government and education entities, community organizations, and local business. For example, a patron/client asks for help preparing a resume because s/he has been laid-off. The library would act as “Resource Agent” providing books on resumes, DVDs for the job interview, local job advertisements, word processing and productivity software, links to counseling and networking groups in the area, a calendar of job related programming sponsored by the library and its partners, links to government unemployment resources, RSS updates on job openings, resume editing services, links to community college resources to upgrade skills with access to college catalogs and registration…You get the idea. The local library would become a linked-in First Resort in the minds of local users and the community.
Adoption of these suggestions would increase the value a library provides to its service community. Cooperation, communication, and collaboration are keys to the future. Libraries can lead the way forward. ©ettsme.blogspot.com September 2009.
Showing posts with label public libraries. Show all posts
Showing posts with label public libraries. Show all posts
Saturday, September 12, 2009
Friday, April 18, 2008
Dumping Dewey
Libraries are an important constituent element in a community’s identity. Librarians take seriously their responsibility to keep materials relevant and useful to their particular service populations. Libraries are service organizations. This is true no matter what type of library—public, academic, or special.
What portion of the community is served by a public library? Ideally that number should approach 100%. Outreach services provide the home bound with library materials. Schools have close relationships with public librarians so that assignments can be completed beyond the carefully husbanded resources of a school library. Best sellers are purchased in quantity so that library patrons will not need to wait long before they have a chance to read what’s “hot.” Videos and DVDs fly off the shelves. Patrons have already paid for these services through their taxes. What’s not to like?
Unfortunately, the average community serves less than a quarter of its population. Some of the non-library users are just not interested. Many more are uncomfortable in a library setting. Even those who regularly check out best sellers and movies may be unaware of other services available. I can’t estimate how many people told me that they had no idea the reference librarians would answer their questions (and for free). Others feel uncomfortable asking for help. They “feel stupid.”
No one should ever be made to “feel stupid” in a public library. No one should leave without getting what they came for, or advice on how to get it. When our library was testing the viability of having a roving reference feature each of us tried taking a laptop to the people using the library. I stationed myself at the top of the stairs and asked those who were leaving the building if they had found what they were looking for. It was amazing to learn how many had not.
When library patrons leave unsatisfied, the library has failed. The reasons behind that failure may be complex; part of the solution can be simple. Dump Dewey. There are two major classification systems used by libraries: the Dewey Decimal Classification (DDC) and the Library of Congress System (LC). The latter is used most often by universities because it is more enumerative than Dewey which is widely used in public and school libraries. Dewey has a long history in library classification and is currently in its 22nd version.
[The Dewey Decimal Classification system is a proprietary entity; DDC22 is currently owned by OCLC Online Computer Library Center, Inc.]
LC employs about 21 main subject headings; DDC has ten. After an initial subject heading like “P” for Language and Literature, LC becomes very complicated, placing fictional works in the same “P” category as literary and language materials. Most public libraries learned long ago that placement of fictional works by author and genre worked well for its users.
The issue for public libraries arises when classifying non-fiction. Dewey often tends to aggregate too many different subjects within one of its ten divisions, known as the hundreds (“100s”). A breakdown by the “10s” becomes the only way to sort out topics. For example: the 700s are designated for “the Arts.” It is used for architecture, landscape design, photography, games, art, fashion, music, dance, sports, movies and TV, interior design and other “arts.” Sports are in the 790s; baseball is at 796.357. It is extremely difficult to browse the “700s” when you don’t understand its nuances and you’re not sure exactly what you’re looking for! If you want on baseball injuries, you’re in the wrong section.
Dewey has been used in public libraries for decades. It has an internal consistency and logic that few fully appreciate. These features are often expressed in the replication of a number sequence or to the right of the decimal point. Decimal places are also assigned as a means to refine sub-sub-topics. For example: European History is classified in the 940s. Irish history is classified at 941.5. Travel to Europe falls in the 914s; travel to Ireland is 914.15; travel books about Dublin alone are at 914.1835. Many libraries classify biographies at 920 and 921. A science book about a physicist’s life in science might be classified with the DDC call number 530.92.
DDC has subtleties that are admirable. Too often, these subtleties create barriers for non-cognoscenti who are looking for a book. Health books can be found in the 610s, 362s, 646s, 100s, and even the 700s, depending on which aspect of health and medicine is emphasized. The library user wants a book, not a tour of the stacks!
Logic, consistency, and precision are highly valued by library catalogers who want to place materials in just the right spot. These qualities become ludicrous when overdone. Try searching for a book with a call number like 341.0097623941 Ab76. Believe me; this little old librarian lady with bifocals is going to have a hard time finding that book especially if it is on the bottom shelf! What of the casual library visitor?
[The Cutter letters and numbers that follow a call number like Ab76 usually refer to authors, but can refer to subjects and titles. Cutters reflect the holdings of a particular library—but we are not going there.]
Unfortunately the average library user does not visit their public library to admire the classification system. What they come for is to find something to read. Why do libraries have to make it so hard? Would Melville Dewey turn in his grave if libraries gave their users a break? Libraries need to take a page from the book store. KISS!*
Today’s information seeker is more accustomed to using keywords that are inclusive and straightforward. Surely subtlety can meld with simplicity to create a system both user-friendly and logical. Libraries should rethink classification and adapt organization of knowledge to the end user. The following example, which I’ll call the Direct Classification System, may not be the best solution but it’s a place to begin. New paradigms must be established to keep libraries relevant to the community’s needs.
First I would propose the creation of straightforward, commonsense keywords, not “official subject headings.” Primary keywords should take precedence over Dewey classification definitions. Keywords should be user-friendly and universally accessible to the public; inclusive without nit-picking. Sub-topic divisions—or secondary keywords—would reflect the topic’s most important aspects. More detailed classification using a modified Dewey could be used to reflect the cataloger’s art and logic within sub-divisions. Online catalogs would indicate placement by Primary and Secondary Keyword Areas before any number designations. This Direct Classification System might get the user to the target area faster.
Next, I would organize keyword areas broadly. Sub-divisions should intelligently incorporate the complete spectrum of materials that come under the commonsense main heading. If books deal with health put them all together. Mental illness and psychology/self help are currently in separate Dewey 100s sections. Books on family and children’s health are in the “domestic science” section but childhood diseases and autism are in “medical sciences” although both fall into the “600s” designated for “Technology.” Additionally, many libraries remain ambivalent about Audio/Visual materials. These need to be located on the same shelf as books that deal with the same topic. Why not place exercise DVDs next to the exercise books?
Finally keep the end user in mind at all times. Be flexible and open ended. Signage must be attractive, clear, and plentiful. Sections should be situated according to some recognizable plan, most commonly alphabetically, or a combination of alphabetical and related topics. If the user does not want to use the online catalog, the logic of this classification system will lead the user directly to the correct area and its sub-divisions. A simple and attractive explanation of each section and its sub-sections can be placed on the stack ends.
Direct Classification reflects a 21st century mind set that utilizes familiar keyword retrieval terms and graphics. As an example I will use Bartlett’s Familiar Quotations, Sixteenth Edition. Using the Library of Congress system it will be located at PN 6081. B27 (date), just before all the fiction in the “PRs.” Most public libraries will place it at 808.882 Bar. There are a lot of 808s. A “Dewey Free Zone” public library using the Direct Classification System would place it in “Writer’s Resources” (with nice graphic), followed by alphabetic subdivisions like “Grammar,” “Publishers,” and “Quotations.”
Which would you prefer?
*Keep It Simple,Stupid—in this case it’s the complex library classification system that qualifies most ironically as “stupid.”
What portion of the community is served by a public library? Ideally that number should approach 100%. Outreach services provide the home bound with library materials. Schools have close relationships with public librarians so that assignments can be completed beyond the carefully husbanded resources of a school library. Best sellers are purchased in quantity so that library patrons will not need to wait long before they have a chance to read what’s “hot.” Videos and DVDs fly off the shelves. Patrons have already paid for these services through their taxes. What’s not to like?
Unfortunately, the average community serves less than a quarter of its population. Some of the non-library users are just not interested. Many more are uncomfortable in a library setting. Even those who regularly check out best sellers and movies may be unaware of other services available. I can’t estimate how many people told me that they had no idea the reference librarians would answer their questions (and for free). Others feel uncomfortable asking for help. They “feel stupid.”
No one should ever be made to “feel stupid” in a public library. No one should leave without getting what they came for, or advice on how to get it. When our library was testing the viability of having a roving reference feature each of us tried taking a laptop to the people using the library. I stationed myself at the top of the stairs and asked those who were leaving the building if they had found what they were looking for. It was amazing to learn how many had not.
When library patrons leave unsatisfied, the library has failed. The reasons behind that failure may be complex; part of the solution can be simple. Dump Dewey. There are two major classification systems used by libraries: the Dewey Decimal Classification (DDC) and the Library of Congress System (LC). The latter is used most often by universities because it is more enumerative than Dewey which is widely used in public and school libraries. Dewey has a long history in library classification and is currently in its 22nd version.
[The Dewey Decimal Classification system is a proprietary entity; DDC22 is currently owned by OCLC Online Computer Library Center, Inc.]
LC employs about 21 main subject headings; DDC has ten. After an initial subject heading like “P” for Language and Literature, LC becomes very complicated, placing fictional works in the same “P” category as literary and language materials. Most public libraries learned long ago that placement of fictional works by author and genre worked well for its users.
The issue for public libraries arises when classifying non-fiction. Dewey often tends to aggregate too many different subjects within one of its ten divisions, known as the hundreds (“100s”). A breakdown by the “10s” becomes the only way to sort out topics. For example: the 700s are designated for “the Arts.” It is used for architecture, landscape design, photography, games, art, fashion, music, dance, sports, movies and TV, interior design and other “arts.” Sports are in the 790s; baseball is at 796.357. It is extremely difficult to browse the “700s” when you don’t understand its nuances and you’re not sure exactly what you’re looking for! If you want on baseball injuries, you’re in the wrong section.
Dewey has been used in public libraries for decades. It has an internal consistency and logic that few fully appreciate. These features are often expressed in the replication of a number sequence or to the right of the decimal point. Decimal places are also assigned as a means to refine sub-sub-topics. For example: European History is classified in the 940s. Irish history is classified at 941.5. Travel to Europe falls in the 914s; travel to Ireland is 914.15; travel books about Dublin alone are at 914.1835. Many libraries classify biographies at 920 and 921. A science book about a physicist’s life in science might be classified with the DDC call number 530.92.
DDC has subtleties that are admirable. Too often, these subtleties create barriers for non-cognoscenti who are looking for a book. Health books can be found in the 610s, 362s, 646s, 100s, and even the 700s, depending on which aspect of health and medicine is emphasized. The library user wants a book, not a tour of the stacks!
Logic, consistency, and precision are highly valued by library catalogers who want to place materials in just the right spot. These qualities become ludicrous when overdone. Try searching for a book with a call number like 341.0097623941 Ab76. Believe me; this little old librarian lady with bifocals is going to have a hard time finding that book especially if it is on the bottom shelf! What of the casual library visitor?
[The Cutter letters and numbers that follow a call number like Ab76 usually refer to authors, but can refer to subjects and titles. Cutters reflect the holdings of a particular library—but we are not going there.]
Unfortunately the average library user does not visit their public library to admire the classification system. What they come for is to find something to read. Why do libraries have to make it so hard? Would Melville Dewey turn in his grave if libraries gave their users a break? Libraries need to take a page from the book store. KISS!*
Today’s information seeker is more accustomed to using keywords that are inclusive and straightforward. Surely subtlety can meld with simplicity to create a system both user-friendly and logical. Libraries should rethink classification and adapt organization of knowledge to the end user. The following example, which I’ll call the Direct Classification System, may not be the best solution but it’s a place to begin. New paradigms must be established to keep libraries relevant to the community’s needs.
First I would propose the creation of straightforward, commonsense keywords, not “official subject headings.” Primary keywords should take precedence over Dewey classification definitions. Keywords should be user-friendly and universally accessible to the public; inclusive without nit-picking. Sub-topic divisions—or secondary keywords—would reflect the topic’s most important aspects. More detailed classification using a modified Dewey could be used to reflect the cataloger’s art and logic within sub-divisions. Online catalogs would indicate placement by Primary and Secondary Keyword Areas before any number designations. This Direct Classification System might get the user to the target area faster.
Next, I would organize keyword areas broadly. Sub-divisions should intelligently incorporate the complete spectrum of materials that come under the commonsense main heading. If books deal with health put them all together. Mental illness and psychology/self help are currently in separate Dewey 100s sections. Books on family and children’s health are in the “domestic science” section but childhood diseases and autism are in “medical sciences” although both fall into the “600s” designated for “Technology.” Additionally, many libraries remain ambivalent about Audio/Visual materials. These need to be located on the same shelf as books that deal with the same topic. Why not place exercise DVDs next to the exercise books?
Finally keep the end user in mind at all times. Be flexible and open ended. Signage must be attractive, clear, and plentiful. Sections should be situated according to some recognizable plan, most commonly alphabetically, or a combination of alphabetical and related topics. If the user does not want to use the online catalog, the logic of this classification system will lead the user directly to the correct area and its sub-divisions. A simple and attractive explanation of each section and its sub-sections can be placed on the stack ends.
Direct Classification reflects a 21st century mind set that utilizes familiar keyword retrieval terms and graphics. As an example I will use Bartlett’s Familiar Quotations, Sixteenth Edition. Using the Library of Congress system it will be located at PN 6081. B27 (date), just before all the fiction in the “PRs.” Most public libraries will place it at 808.882 Bar. There are a lot of 808s. A “Dewey Free Zone” public library using the Direct Classification System would place it in “Writer’s Resources” (with nice graphic), followed by alphabetic subdivisions like “Grammar,” “Publishers,” and “Quotations.”
Which would you prefer?
*Keep It Simple,Stupid—in this case it’s the complex library classification system that qualifies most ironically as “stupid.”
Monday, January 14, 2008
A Personal Philosophy of Public Librarianship
I’ve been retired a short time and felt it was time for me to share a few thoughts on being a public library reference librarian. When I began to work on my library masters degree I was sure that I wanted to go into academic libraries. Often I have considered health science/hospital librarianship because that area became my specialty. However, I remained a public librarian despite the dismissive attitude many professional librarians have towards the work public librarian do.
I must admit the work was not always the challenge our education promised. Nor does the public know that we continuously update that education. Occasionally lady librarians are addressed as “dolly,” “honey,” or “dear.” There are still those who are unaware that most librarians are techie geeks. Only a couple of years ago someone explained to me, in excruciating detail, all about “the Internet and GOOGLE.” Generally we ignore the unintended insults, smile, and say thank you for such useful information.
Little do our librarian colleagues in other information venues or the public at large appreciate the variety and pace that makes our jobs constantly interesting and continuously informative. So many different questions, requiring varied approaches, and so little time! It’s fun; it’s an opportunity; it’s addictive.
Public librarians not only need to know reference and reader’s advisory resources, they must keep current with the latest technologies and best sellers. Librarians must be resourceful, ingenious, and flexible. They must be psychologists, mind readers, and diplomats. They are teachers, sympathetic ears, and friends. We love doing it all.
What follows is a portion of a letter of thanks to the community I sent to local papers upon my retirement. It expresses the life of a public librarian who has established personal, long-term, relationships with library patrons. I will miss them, and I hope they will miss me too.
“Throughout the years many of you have shared your ideas on books, shown me photos of your grandchildren, and challenged my ingenuity to find answers to some tough questions. What a joy it has been to see a young teen grow into an adult who is beginning law or medical school. Teen or adult, you have trusted me with a wide range of questions, from serious health inquiries and journal searches to phone number requests and stock quotes from 1983. Each day I have learned something new from you.
Thank you for all those wonderful years and for the opportunity to serve the community in a setting that provides marvelous research tools. Thank you for your smiles, chats, and reading suggestions. I know the library will continue to provide for your needs. I will miss being a part of your future.”
I must admit the work was not always the challenge our education promised. Nor does the public know that we continuously update that education. Occasionally lady librarians are addressed as “dolly,” “honey,” or “dear.” There are still those who are unaware that most librarians are techie geeks. Only a couple of years ago someone explained to me, in excruciating detail, all about “the Internet and GOOGLE.” Generally we ignore the unintended insults, smile, and say thank you for such useful information.
Little do our librarian colleagues in other information venues or the public at large appreciate the variety and pace that makes our jobs constantly interesting and continuously informative. So many different questions, requiring varied approaches, and so little time! It’s fun; it’s an opportunity; it’s addictive.
Public librarians not only need to know reference and reader’s advisory resources, they must keep current with the latest technologies and best sellers. Librarians must be resourceful, ingenious, and flexible. They must be psychologists, mind readers, and diplomats. They are teachers, sympathetic ears, and friends. We love doing it all.
What follows is a portion of a letter of thanks to the community I sent to local papers upon my retirement. It expresses the life of a public librarian who has established personal, long-term, relationships with library patrons. I will miss them, and I hope they will miss me too.
“Throughout the years many of you have shared your ideas on books, shown me photos of your grandchildren, and challenged my ingenuity to find answers to some tough questions. What a joy it has been to see a young teen grow into an adult who is beginning law or medical school. Teen or adult, you have trusted me with a wide range of questions, from serious health inquiries and journal searches to phone number requests and stock quotes from 1983. Each day I have learned something new from you.
Thank you for all those wonderful years and for the opportunity to serve the community in a setting that provides marvelous research tools. Thank you for your smiles, chats, and reading suggestions. I know the library will continue to provide for your needs. I will miss being a part of your future.”
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